Are my vouchers transferable between family and friendsYes, your certificates are fully transferable between family members and friends.
Can I change my accommodation vouchers to another destination?Yes. If you are a VIP member it is free of charge, if not there is a $15.00 administration fee per certificate. Simply pop your holiday certificate in the mail to Attention: Certificate exchange, PO BOX 8180DC, MAROOCHYDORE QLD 4558.
Can I extend my holiday certificates if I have not used it within the 12-month period?Yes. If you are a VIP member it is only a $20.00 charge or $30.00 for non-VIP members, per certificate. (We can't guarantee the same resort, but we will supply a similar priced one).
Can I replace a lost certificate?Yes. If you are a VIP member it is only a $20.00 replacement fee or $25.00 for non-VIP members, per certificate.
Can I use my accommodation vouchers on school holidays?The majority of our resorts are not available during school holidays. However we do have a selection of resorts that are available with a small surcharge. Please refer to our individual resorts.
How do I become a VIP member?Simply call our office on (07) 5479 5558 email email@example.com . The $30.00 fee will give you VIP membership for 12 months.
How do I book a holiday?
It's quite simple really.STEP 1: Purchase The Resort Club membership by calling 5479 5558; email us at firstname.lastname@example.org or fill in this enquiry form.
STEP 2: Once you've decided where and when you'd like to holiday, call our reservations team on 1300 422 646 or email email@example.com and we'll find a great deal for you.
STEP 3: Our reservations will discuss deposits requried and payment deadlines.
STEP 4: Then all you need to do is pack your bags.
How many accommodation vouchers can I use at one time?Each accommodation voucher is valid for a three-night stay, but a number of our resorts will accept two holiday certificates for a seven-night stay. Also you may be able to join three holiday certificates for a 10-night stay, depending in resort availability.
What are the advantages of being a VIP member?
- You can exchange accommodation vouchers to different destinations free of charge.
- You receive discounted replacements and extension of your holiday certificates.
- You receive regular updates on new resort information.
- You receive info on all the latest competitions and freebies that are up for grabs.
- You receive hundreds of dollars worth of dining and entertainment vouchers at most destinations.
Who are The Resort Club and what do they provide?The Resort Club is a resort marketing company offering customers the freedom of securing heavily discounted holidays at today's prices. By purchasing a voucher with The Resort Club (usually about $99), you secure yourself a holiday that can be taken any time within the next twelve months. The Resort Club will issue you with a holiday voucher that allows you access to discounted accommodation. The Resort Club also offer an exclusive VIP membership (just $30) this gives the purchaser a wide range of extras including the flexibility to change resorts free of charge (normally $15), a brochure listing all resort features and regular updates of the latest specials and competitions. But, best of all, VIP membership gives the traveller hundreds of dollars worth of discounts at restaurants and theme parks at most holiday destinations.
Why should I purchase a holiday with The Resort Club and not the resort direct?Each resort allocates The Resort Club a range of holidays available at heavily discounted prices and are valid for one year (check each resort for individual conditions).
Firstly, by purchasing a holiday certificate through The Resort Club it ensures that the price you were quoted at the time of purchase will remain the same for at least the next year, even if the resort prices increase in the meantime.Secondly, it allows you to change your holiday destination or resort as many times as you like - free for VIP members or $15 a change to non-VIP members.
Win a free holiday Terms and Conditions:
By Entering our free holiday draw, you accept the terms and conditions.
- Your details may be used for further sales or general enquiries.
- Winners will be announced every 3 months on the 1st business day of the financial quarter (July, October, January & April)
- The winner agrees to have their name and suburb published on The Resort Club website and newsletter.
- The prize must be used within 3 months of being awarded.